Contents
- Introduction
- Data We Collect
- How We Use Your Data
- Legal Basis
- Sharing Your Data
- Payment Data
- Cookies & Tracking
- Data Retention
- Security Measures
- Your Rights
- Minors
- Policy Changes
- Contact Us
Effective: January 2025
1. Introduction
This Privacy Policy applies to r777, the online gaming platform operated at r777-app.net ("r777", "we", "us"). It covers all services available through the platform including the sportsbook, online casino, poker room, Ludo multiplayer games, live dealer tables, promotions and all financial transactions. When you use r777 — whether that means registering an account, making a deposit, placing a bet or simply browsing the website — you are interacting with a system that collects and processes certain personal information about you.
This policy is written specifically for Pakistani players. We believe you deserve to know exactly what data r777 holds about you, why we need it, how long we keep it and what you can ask us to do with it. We have kept the language as plain and direct as possible. If something is unclear, please contact us at support@r777-app.net before registering.
By creating an r777 account and using our platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside r777's Terms and Conditions, which together form the complete agreement between you and r777.
Short version: r777 collects only what it genuinely needs to run your account safely and process your PKR transactions. We do not sell your data. We do not share it with anyone who does not need it to provide the service. You can ask to see, correct or delete your data at any time.
2. Data We Collect
r777 collects personal data in several ways — information you provide directly when registering or contacting support, information generated automatically when you use the platform, and information received from payment providers when you make deposits or withdrawals. The categories of data we collect are as follows:
Identity Information
Full name, date of birth, CNIC or passport number. Collected at registration and during account verification. Required to confirm your age, confirm you are who you say you are, and prevent duplicate accounts.
Contact Information
Mobile number and email address. Used for account login, OTP verification, support communications and — with your consent — promotional messages. You can opt out of marketing messages at any time.
Financial & Payment Information
Easypaisa or JazzCash mobile number, bank account details (for IBFT), last four digits of registered card. Full payment credentials are not stored by r777 — they are processed by PCI-DSS compliant payment service providers. We retain transaction records in PKR for audit and regulatory purposes.
Platform Activity Data
Betting history, game session records, login timestamps, pages visited, games played, promotions claimed and responsible gaming tool usage. Used to operate your account, detect fraud, enforce bonus rules and improve the platform.
Device & Technical Information
IP address, device type (Android/iOS/desktop), browser version, operating system, mobile network operator and approximate location (city level). Used for security checks, fraud detection and ensuring the platform works correctly on your device.
Support Communications
Records of any live chat, email or other communications with the r777 support team. Retained to ensure continuity of service and to resolve disputes. Not shared with third parties except where required for dispute resolution or legal compliance.
3. How We Use Your Data
r777 processes your personal data only for specific, clearly defined purposes. We do not process data in ways that go beyond what is needed to run a safe, functional online gaming platform for Pakistani players. The purposes for which we use your data are:
- Account registration and management — creating your account, verifying your identity and age, managing your login credentials and keeping your account operational
- Payment processing — receiving PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card, processing withdrawal requests to your registered payment method
- Fraud and security monitoring — detecting multiple accounts, suspicious betting patterns, unauthorised access, payment fraud and collusion in multiplayer games
- Anti-money laundering (AML) compliance — monitoring transaction patterns as required to prevent financial crime and meet regulatory obligations
- Responsible gaming — tracking session times, enforcing deposit limits and self-exclusion periods set by the player, and identifying patterns that may indicate problematic gambling behaviour
- Platform improvement — analysing aggregated, anonymised usage data to improve game performance, identify technical issues and develop new features
- Customer support — resolving your queries, investigating complaints and maintaining records of support interactions
- Marketing communications (with consent) — sending promotional offers, new game announcements and event notifications. You can opt out at any time without affecting your account
r777 does not use your data for automated decision-making that produces significant legal effects without human review. If an automated system flags your account for investigation, the outcome is always reviewed by a member of the r777 team before any action is taken.
4. Legal Basis for Processing
r777 processes your personal data based on one or more of the following legal grounds:
- Contract performance — processing necessary to deliver the services you registered for, including account management and payment processing
- Legal obligation — processing required to comply with anti-money laundering, identity verification and financial record-keeping obligations
- Legitimate interests — fraud prevention, platform security, responsible gaming monitoring and improving the platform experience for all players
- Consent — marketing communications and optional cookie categories. You may withdraw consent at any time and it will not affect any other aspect of your account
5. Sharing Your Data
r777 does not sell your personal data to third parties. We do not share your data with advertisers, data brokers or any unrelated third party. Your data is only shared in the limited circumstances described below, all of which are necessary to operate the platform or comply with legal requirements:
5.1 Payment Processors
When you make a deposit or request a withdrawal, r777 shares the minimum necessary information with the relevant payment service provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank or your card issuer. These providers receive only what is needed to process the specific transaction. Payment providers are contractually required to handle your data in compliance with applicable financial data protection standards.
5.2 Identity Verification Services
To verify your identity documents during the r777 account verification process, we may use a third-party identity verification service. This provider processes your CNIC image or passport details solely for verification purposes and is prohibited from using your data for any other purpose.
5.3 Technology Providers
r777 uses hosting, cloud infrastructure and game technology providers to run the platform. These providers process data on r777's behalf under strict data processing agreements and are not permitted to use your data independently.
5.4 Legal and Regulatory Disclosure
r777 may disclose your personal data to law enforcement agencies, financial regulators or courts if required to do so by law or valid legal process. In such cases, r777 will disclose only the minimum information required by the relevant authority.
To be clear: r777 does not share your data with other gaming sites, marketing companies, insurance companies or any other party that simply wants access to Pakistani gaming player data for commercial purposes. That kind of data sharing does not happen at r777.
6. Payment Data & PKR Transactions
r777 processes all financial transactions in Pakistani Rupees (PKR) through established local payment providers. The way we handle payment data reflects both our commitment to your security and the requirements of anti-money laundering compliance.
6.1 What We Store
r777 stores transaction records including: the date and time of each deposit and withdrawal, the amount in PKR, the payment method used (Easypaisa, JazzCash, IBFT, etc.), the transaction reference number and the status (completed, pending, failed). We also store the mobile number or account identifier associated with your registered payment method, but not full card numbers or full bank account numbers — these are processed by the payment provider's secure systems, not stored on r777 servers.
6.2 Why We Keep Transaction Records
Financial transaction records are retained for a minimum of 5 years from the date of each transaction. This retention is required for anti-money laundering compliance, tax record-keeping and the resolution of any disputes about transaction amounts or statuses. These records cannot be deleted upon request during the mandatory retention period, but access to them is strictly controlled and they are not used for any purpose beyond compliance and dispute resolution.
6.3 Withdrawals & Identity Matching
To protect against fraud and money laundering, r777 only processes withdrawals to payment methods registered in your name that have previously been used to deposit. We verify the identity match between your r777 account name and your Easypaisa, JazzCash or bank account name before processing any withdrawal. This is a security measure that protects you as much as the platform.
7. Cookies & Tracking Technologies
r777 uses cookies and similar tracking technologies on r777-app.net. Cookies are small data files stored on your device that help the platform function correctly and help us understand how the site is being used. Below is a breakdown of the cookie categories r777 uses:
| Cookie Category | Purpose | Duration | Required |
|---|---|---|---|
| Essential / Session | Keep you logged in, remember your basket/bets, maintain security session | Session | Required |
| Functional | Remember language preferences, responsible gaming settings, display preferences | 1 year | Required |
| Analytics | Aggregate, anonymised data on pages visited, games played, errors encountered — used to improve the platform | 13 months | Optional |
| Security / Fraud Detection | Device fingerprinting for fraud and bot detection, IP consistency checks | 30 days | Required |
You can manage cookie preferences in your browser settings. Disabling essential cookies will prevent r777 from functioning correctly. Disabling analytics cookies will not affect your ability to play any game or use any feature of r777. r777 does not use third-party advertising cookies.
8. Data Retention
r777 retains different categories of data for different periods depending on the purpose for which they were collected and applicable legal retention requirements. We do not keep data longer than necessary.
Active Account Data
Retained for the full duration your r777 account remains open. Identity, contact, payment method identifiers and activity data are all active while your account is active.
Financial Transaction Records — 5 Years
All PKR deposit and withdrawal records are retained for a minimum of 5 years from the transaction date, as required for AML compliance and financial record-keeping regulations.
Identity Verification Documents — 5 Years
Copies of CNIC, passport or other identity documents submitted for verification are retained for 5 years from account closure. This is required for anti-money laundering compliance.
Support Communications — 3 Years
Records of live chat conversations, email exchanges and complaint correspondence are retained for 3 years from the date of the interaction to support dispute resolution.
Self-Exclusion Records — Indefinitely
If you request permanent self-exclusion, your exclusion record is retained indefinitely to prevent re-registration. This protects your responsible gaming request from being undone by a new account.
Marketing Consent Records — Until Withdrawn
Records of when you gave or withdrew consent for marketing communications are retained as long as they are relevant. If you withdraw consent, the record of that withdrawal is kept so we do not inadvertently contact you again.
9. Security Measures
r777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, theft or misuse. The key measures in place are:
- 256-bit SSL/TLS encryption on all data transmitted between your device and r777 servers — the same standard used by major banks
- Encrypted storage for all sensitive personal data including identity documents, payment details and verification records held on r777's servers
- Access controls — r777 staff access to personal data is restricted to roles that genuinely require it, governed by role-based permissions and audit logging
- Two-factor authentication (2FA) available for all player accounts via SMS OTP — strongly recommended for all r777 players
- Regular security assessments including vulnerability testing of the r777 platform infrastructure
- Automated fraud detection that monitors login patterns, transaction anomalies and suspicious account activity in real time
Despite these measures, no internet-connected system can be guaranteed 100% secure. If r777 becomes aware of a data breach that is likely to affect your personal data, we will notify you as quickly as practicable and take all reasonable steps to contain and remediate the breach.
You also play a role in keeping your account secure. Use a strong, unique password for your r777 account. Do not share your login credentials. If you believe your account has been accessed by someone else, contact r777 support immediately at support@r777-app.net.
10. Your Rights Over Your Data
As an r777 player, you have meaningful rights over the personal data we hold about you. These rights can be exercised by contacting us at support@r777-app.net. We will respond to all valid requests within 30 days.
11. Minors & Under-18 Protection
r777 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, every r777 player is required to confirm they are 18 or over and to submit government-issued identity documents confirming their date of birth during account verification.
If r777 discovers or suspects that a registered account belongs to a person under 18, the account will be suspended immediately, all activity will be voided, any deposit amounts will be returned to the original payment method and the case will be reviewed by the r777 integrity team. Personal data collected from a minor in such circumstances will be deleted as quickly as legally permissible.
Parents and guardians who believe a minor may have created an r777 account or accessed the platform should contact support@r777-app.net immediately with details. r777 will investigate and act promptly. We also encourage families to use parental control and internet filtering software on shared or family devices to block access to gaming platforms. Full guidance is available on our Responsible Gaming page.
12. Changes to This Privacy Policy
r777 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to the services we offer, changes in payment methods or changes required by applicable law. When we make material changes to the policy, registered r777 players will be notified by email or through an in-platform notification before those changes take effect.
The effective date displayed at the top of this page indicates when the version you are reading became active. Continued use of r777 after the effective date of an updated policy constitutes acceptance of the updated terms. If you disagree with a material change, you have the right to close your account and withdraw your balance before the change takes effect. The current version of this policy is always accessible at r777-app.net/privacy-policy.
13. Contact r777 About Your Privacy
For any questions about this Privacy Policy, to exercise your data rights, or to report a data-related concern, contact the r777 data team through the following channels:
- Email: support@r777-app.net — mark your email "Privacy Request" in the subject line for faster routing
- Live Chat: available on the r777 website during Pakistani operating hours — useful for quick questions
- FAQ: common data and account questions are answered on the r777 FAQ page
We aim to respond to all privacy-related requests within 30 days. For complex requests — such as full data exports — we may take up to 60 days, in which case we will acknowledge your request and explain the timeline within the first 30 days.